Professional short term courses for financial intermediaries

In order to improve financial intermediaries’ best practices in the market, Frankfurt School of Finance and Management (FS) together with the Zambia Institute of Banking and Financial Services (ZIBFS) provide short-term executive trainings under the brand “Banking and Finance Academy Zambia”. The Banking and Finance Academy is designed to equip bankers and microfinance professional with up-to-date professional knowledge and a set of tools needed to serve clients well, manage change and lead their institutions in dynamic markets.

All trainings will be delivered in English and will be provided in a classroom setting, as blended courses or e-learning. Our methodology is very interactive and hands-on, using local and regional expertise to tailor make trainings for to the Zambian context and recent training methodologies like group tasks, discussion, quizzes and Q&A sessions to facilitate the learning process.

The trainings are designed to provide a stronger and acknowledgeable financial sector, where professionals will be prepared to react smart on their daily tasks, challenges and opportunities.

“The best banking education happens when the banking community participates in its development to ensure that the bank employee succeed in their career development path and have access to adult education”. The Banking and Finance Academy brand should become the standard for professional development in the Southern African region.


Next Training Opportunities for Banks and MFIs

Course Date Price Registration

Customer Relationship Management





Customer Relationship Management 7.8.-8.8.2019



Customer Relationship Management


Sales 14.8.2019

Customer Relationship Management


Sales 17.8.2019

Customer Relationship Management




Customer Relationship Management 9.9.-10.9.2019

Sales 11.9.2019


Customer Relationship Management 12.9.-13.9.2019



Customer Relationship Management      
Sales 18.9.2019

Customer Relationship Management 2.10.-3.10.2019

Sales 4.10.2019


Customer Relationship Management 7.10.-8.10.2019

Sales 9.10.2019